Advisable’s Risk-Free Guarantee
As part of our commitment to our clients, Advisable offers an 8 hour risk-free trial for all new projects: if you’re not 100% satisfied, then Advisable will pay the freelancer out of pocket and identify another freelancer for you.
What does this mean for you as a Client?
How do I assign a trial task?
I’m not 100% satisfied – how do I get my money back?
If you’re not 100% satisfied with your freelancer’s work, please follow these steps:
1. Click “Stop Working” and/or let your Advisable account manager know ASAP (and always within 3 days of task commencing)
Advisable will only cover the first 8 hours of work, so it is your responsibility to provide a timely update to ensure that the freelancer does not work beyond this point.
2. Complete a short feedback form
We will ask you to fill in a short feedback form (we use the results of this form to determine whether the freelancer behaved in a professional manner that warrants Advisable paying them out) to rate your freelancer from 1 to 5 (strongly disagree to strongly agree) across the following metrics:
A final word on our Guarantee
We expect clients to behave in a professional manner and engage in the recruitment process in a way that is respectful of freelancers’ and Advisable’s time.
We appreciate that not all client/freelancer matches will be a success, and this guarantee is designed to mitigate that.
However, we do not tolerate any lapse in the professionalism of our clients or freelancers. In the event of a dispute, clients who do not adhere to Advisable’s professional expectations will not be refunded and will be removed from the Advisable platform.
You can read the Professional Standards (outlining Advisable’s expectations from our clients and freelancers) in full here.