We expect Advisable freelancers to conduct themselves in a professional manner in all interactions with clients and the Advisable team.
From the moment you receive confirmation that you have been selected for a project until the moment that project closes, you are responsible for ensuring that the client is fully informed on the project status and anything that is required from them as next steps. Do not delay in contacting the client to keep them informed of any important changes (e.g. discussing kick-off details upon project commencement; discussing changes to the deliverables or scope as a project progresses; discussing adjusting the budgeted number of hours well in advance of hitting them).
It may make sense to agree to a communication timeline upon project commencement – daily, twice per week, weekly (for longer or ongoing projects).
If in doubt, reach out: we have never received a single complaint from a client that a freelancer was overly communicative!
Professional communications are well written and clear. They are also honest, not attempting to mislead nor ignoring any questions.
Would you be comfortable if everyone in your network were to read this email?
Ensure that clients are kept up to date of all expected deadlines and deliverables and inform them at the earliest opportunity of any changes to previously agreed upon details.
When defining deliverables and agreeing to them with clients it is often wise to set overly achievable deadlines and exceed expectations (i.e. to under promise and over deliver) than set unrealistic expectations and fall short.
Advisable requires that all freelancers submit weekly timesheets to account for the work they have done that week.
In addition to aiding the billing process, these timesheets provide a paper trail of activities completed and enable effective project management by both client and freelancer alike.
Always be proactive and make clients and/or the Advisable team aware of any issue as soon as it comes to light. Communicate proactively to raise the issue and how you propose it be dealt with. Ensure that you continue to follow up on your communications until you believe the issue has been dealt with in a satisfactory manner.
This applies to both minor issues (such as waiting to receive assets from a client), to major issues (such as concerns over your ability to deliver on agreed to project objectives).
At some stage in their career, all freelancers encounter clients that are difficult to deal with. However, at all times it is important to remain professional and prioritize client satisfaction. If you are concerned that a client may be unsatisfied or are encountering any other issue in dealing with a client, please flag this issue with the Advisable team as early as possible, before it escalates beyond repair.
Any attempt made by a Freelancer to disintermediate Advisable from the Client/Freelancer relationship will result in the immediate loss of all compensation due for any work with an Advisable client. This does not waive Advisable’s right to seek additional damages from the Freelancer to recoup our lost investment in identifying and matching them with a Client.
As part of our commitment to our clients, Advisable offers an 8 hour money back guarantee for all new projects.
As part of our commitment to our freelancers, Advisable offers to reimburse you for the work you did in these 8 hours so long as the professional standards outlined above have been upheld.
If you’re a freelancer and you’ve made it this far to secure a project, then we trust in you: we trust that you have the skills and experience to deliver on your project goals and we will do all we can to support you in this respect. We understand that difficult clients exist – that’s just the nature of the business – and we are prepared to take that risk on your behalf.
However, we do not tolerate any lapse in the professionalism of our freelancers. In the event of a client dispute, freelancers who do not adhere to these professional expectations will not be compensated and will be removed from the Advisable platform.
In order to work with Advisable and our freelancers, we require all clients to adhere to the below Professional Standards.
Advisable is a professional freelancing platform. We connect professional freelancers with professional clients. To provide a quality experience for both parties, we work hard to ensure that clients have access to the best freelance talent, but similarly that freelancers have access to quality projects with professional clients.
We expect, indeed require, our freelancers to act professionally, so it is only fair that we hold our clients to these same standards.
If a freelancer fails to pass these checks or fails to live up to these professional standards, we do not work with them.
We expect Clients to behave in a professional manner and engage in the recruitment process in a way that is respectful of freelancers’ and Advisable’s time.
As soon as a brief has been confirmed, the Advisable team is fully engaged in achieving a successful outcome on your behalf. Advisable immediately commences the work of identifying, vetting and screening suitable candidates. Candidates invest time in project applications and in setting aside availability for interviews. When, after this work, candidates have been proposed to you, a lack of engagement on your part renders this time investment as wasted and is disrespectful both to Advisable staff and freelancers.
We expect that you will fully engage with the process, including timely responses and honouring commitments as outlined below.
In particular, we expect a timely response in 3 scenarios:
In particular, we expect clients to honour scheduled interview calls with freelancers.
If a client fails to live up to these professional standards, we may impose a penalty charge or decide not to work with them.
We do not want to charge any penalties: we want clients to find and hire great freelancers and freelancers to find and work with great clients.
That said, we charge the below penalty charges to reflect the admin costs and the damage to Advisable’s freelancer relationships incurred due to client behaviour in certain circumstances.
Note that penalty charges are capped at the deposit amount.
At any time in the process, Advisable reserves the right to refuse to begin or continue working with any client.